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99% Uptime Guarantee

99We offer an overall guarantee for all our customers, no matter which plan they are using. We offer our customers a 99% Uptime guarantee for any Web Hosting Plans

Live Monitoring

teleServer monitoring is monitoring your server's performance, traffic, disk space, services running and much more.

Testimonials

testimonial"Great technical support! Huge amount of space and very generous bandwidth as well.  I have been nothing but thrilled with XcessWebHosting!"

Rogeneration USA - www.rogenerationusa.com

Home 24/7 Support F.A.Q.

Frequently Asked Questions

 

Do I need a domain for my hosting?
Normally, you might want to have your own domain to match with our hosting. This is one of the primary requirements in establishing your own web presence.  We recommend you choose a good domain name that matches your website content.

Can you register a domain for me?
Yes. We can register a domain for you. It's a one-time fee for Top Level Domains such as .com, .net and .org. For other domains like .com.ph, .ws, .us, .biz, or .info, please check price list.

What type of technical support do you offer the clients?
Our primary mode of support is via the Live Chat. We try our best to provide all necessary technical support to our clients. E-mail, SMS and our Support Forum are also convenient when applicable.

How long will it take to process my orders?
We will try our best to process your requests and accounts the soonest possible time. It would normally be somewhere between 12 - 24 hours from the time of order. It could also be much faster than that.

Do you support scripts installations?
Most bulletin board softwares are allowed in our servers. You will find some which can be auto-installed thru cPanel's Scripts Library (phpBB & Invisionboard, etc.). There are also softwares which could prove very useful for bloggers like the b2, phpNuke and paBox.

However, we restrict the following: UltimateBBS, IkonBoard, CGI/Perl version of YABB, Proxy scripts, IRC scripts, Anonymizer, Chat rooms not included as standard in the cPanel, phpShell and similar scripts.

Can I access my email via the web?
Yes. You can access it via your cPanel or www.yourdomain.com/webmail/

What if I exceeded my alloted bandwidth?
By default, your site will be disabled/suspended if it reaches the allowable monthly bandwidth. However, you can opt to have us automatically upgrade your account to the next higher plan before it reaches quota. We will just send you a revised billing for that month.

What if I decided to upgrade/downgrade my hosting account?
You can upgrade anytime you want, with NO EXTRA charge whatsoever. We'll just charge you the price difference the following month.

Do you allow websites with an adult subject matter?
We do not allow sites which contain materials of pornographic nature.

 

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Website Transfer

TransferIf your site is currently hosted by another web host, we will move your content at no charge. You'll just need to modify your DNS to point to our nameservers

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